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This page contains the terms and conditions for the sale of tickets through TFG. You shouldread these terms and conditions carefully before ordering tickets and should understand thatby placing an order, you agree to be bound by these T’s & C’s. Please appreciate that if youcannot accept these terms and conditions then you will not be able to purchase ticketsthrough us.
Info About Us.
Ticketsforgood.co.uk is operated by Tickets for Good (The Ticket Bank LTD) AbbeydalePicture House, 387 Abbeydale Road, Sheffield, S7 1FS
Service
Our site is intended for use by people in the United Kingdom and the European Union, whichtherefore means that we cannot accept orders from outside of these areas.
You
By registering with us and placing an order, you certify that you are at least 18 years of age,and that you have the legal capability to enter into a binding contract.
The Contract
When buying a ticket online you will receive an email confirming your order. However, thisdoes not guarantee you have a ticket, as all orders are subject to acceptance by thepromoter and us. Acceptance is apparent when the e-ticket is dispatched.
Our Status
The legal contract of the transaction is between you and the third party supplier of the ticketsand therefore is subject to their terms and conditions. We act as an agent between you andthe supplier; therefore, all actions on cancellation, refund and exchanges are covered inthese terms and conditions. However, in accordance with the Rights of Third Parties Act1999, these terms and conditions may be used and enforced by the third party.
Your Obligations
By purchasing a ticket you certify that it is for personal use only. Tickets must not be resoldand any resale will result in a cancellation of the ticket, without refund.
It is your responsibility to check the details of the ticket and the event. TFG will not be heldresponsible for any loss or damage to tickets after they have been dispatched. It is also yourresponsibility to check any deviation from the proposed details of the event, or for a cancellation. However, we endeavour to inform you of any changes to the event once theevent organizer notifies us, however we cannot guarantee this.
It is your responsibility to arrive at the event at the proposed time. TFG will not be heldresponsible for any non-admissions due to late entry. Although in most cases eventorganisers make every effort to admit latecomers, admission cannot be guaranteed after thestated last entry. Please make sure you check the details of the event for this information, asit is the responsibility of the event organiser to publish these details.
You must comply with all rules and regulations at the event, including complying with ageand drugs and alcohol restrictions. TFG will not be held responsible for the non-admission orrejection from the event due to non compliance of these restrictions. In the event you arerefused or rejected entry as a result of the above reasons, or in the case that TFG cannot beheld responsible for your non-admittance, you will not be entitled to a refund.
TFG, the third party supplier and the venue will not take responsibility for anyloss of personal property whilst at the event.
Availability and Delivery
Tickets may be subject to restrictions on how many (per person) can be ordered. This varieswith each event so you need to check the ticket information carefully before you place anorder, as we cannot guarantee an electronic restriction will be in place. TFG reserves theright to revoke tickets purchased exceeding the maximum amount allowed per person for theparticular event.
If purchasing multiple tickets in one e-ticket, then all the people on the ticket must arrive atthe event at the same time. Failing to do so may result in delayed, or refused entry. Ifpurchasing tickets for a large group, and not everyone is likely to arrive at the same time,then please purchase tickets separately. Most tickets we deal with are e-tickets, howeverthere are some cases in which physical tickets will be produced. When ordering ticketswhich are physical, you must make sure there is enough time for delivery between the day ofpurchase and the date of the event. We specify our delivery guarantee in the paymentprocess, and therefore deem it your responsibility to make sure you receive your tickets intime.
If it is not possible to post the tickets, if for example the time is too close to the event, or wehave a problem with our couriers etc, tickets will be made available for collection at thevenue on the day of the event, or if possible we will produce an e-ticket as an alternative.
Risk and Title
Ownership of tickets will only be granted once we have received the full payment owed; thisincludes any postage fees on physical tickets. E-tickets will be at your risk from the time youreceive the order confirmation email from us. Physical tickets will be at your risk from the day they are dispatched. We advise allcustomers purchasing physical tickets to arrange insurance. Postage insurance is providedwith Royal Mail Special Delivery.
TFG will not be held accountable for loss of tickets once dispatched. Any subsequent claimsfor loss or non-delivery must be taken up with Royal Mail directly.
Price and Payment
The prices of tickets will be as quoted on the website and our booking fee on each ticket isclearly stated.
We charge a booking fee (usually £3.50 or 10% of the face value of tickets above £10),which goes directly to Tickets For Good Ltd. The revenue earned from tickets will go towardsbusiness costs and to selected charity projects.
Prices of tickets are subject to change, however once a ticket has been purchased, achange in the price of a ticket will not affect an order already processed.
In the event that a ticket is wrongly priced, if the price of the ticket is less than the price it hasbeen sold for, TFG will refund the difference paid to you. If the price of the ticket is higherthan the price sold for then we may either contact you with instructions of what to do or wemay cancel your order and notify you of any such cancellation.
Payments must be made by credit or debit card. In the event that the venue/event organizerhas oversold an event, or must reduce the allocation for any reason, which is down tohuman error, you will be entitled to a full refund.
Refunds and Exchanges
Once the order has been approved, tickets cannot be exchanged or refunded afterpurchase, unless the event is cancelled. If an event cancellation occurs, if it is rearrangedthen a new ticket will be issued up to the face value of the ticket. In the event that you areunable to attend on the rescheduled date, or if the event is not rescheduled, then a facevalue refund will be offered.
You must apply for a refund in writing to team@ticketsforgood.co.uk within 7 days of thecancelled event. Any time after this and you will not be able to obtain a refund. Thepromoter/event organiser reserves the right to make any amendments to the event detailswithout the obligation of making a refund or exchange of tickets.
In the unlikely event that a refund is refused, we will endeavour to mediate the situationbetween you and the promoter. However we cannot guarantee and will not be held liable forthe refusal of refund by the promoter. Funds are held with us up to 14 days after the eventand therefore we have the ability to withhold ticket money in the event there is a refundrefusal.
Only the person who purchased the ticket can obtain a refund.The booking fee is non-refundable.
Postage fees will only be refunded in the case that we have not carried out the shipment dueto error.
Our Liability
We are in no way indemnified from being liable for death or personal injury as a result of ournegligence, under section 2 of the Consumer Protection Act 1987.
Our liability will also not be limited in the case of fraudulent misrepresentation or for anyother illegal action taken on our behalf.
TFG are only liable for personal losses, as a result of our breach of these terms andconditions, up to but not exceeding the full price of the ticket.
If the promoter/event organiser cancels or changes the details of the event, we are notaccountable for any postponements, cancellations, or any other alteration to the specificdetails of the event .As we act as an agent between you and the third party ticket seller, theindividual liability of the third parties is set out in their own terms and conditions, which youshould read. These will be located on the promoters website or available upon request.
Transfer of Rights and Obligations
The contract between you and us is legally binding, and to whomever our successors maybe. You must not assign, transfer or dispose of a contract with us without prior writtenconsent.
During the contract, we may assign, transfer or dispose of a contact at any given time,however we will make you aware of this when such action is taken.
Written Communications
As per state mandate, it is a requirement that some of the information that we communicatedto you, be delivered in written format. When using the TFG website you accept that themajority of our communication with you will be electronic.
We shall deliver this information via email or over the medium of posted notices on
the site itself. From a contractual point of view you agree to this electronic method ofcommunication and you accept that all contracts, notices, information and othercommunications that we provide to you, electronically, comply with any legal requirementthat necessitates such communications be in writing. This condition does not affect yourstatutory rights.
Events Outside of Our Control.
In the event that there is a failure to perform any of our obligations under contract, which iscaused by events outside of our control (force majeure), we will not be held responsible. Thisincludes occurrence, non-occurrence, event, accident or omission beyond our (reasonable)control. This includes in particular, but without limitation to (a) civil commotion, act of orthreat of war or terrorist attack, (b) industrial action (strikes, lock-outs), (c) natural disastersand fires (d) infeasibility of use of public or private transport and telecommunicationsystems/networks, (e) or any act of any government.
In the event a force majeure event occurs, we will have an extended amount of time toperform our operation, up to the time the event lasts. We endeavour to resume full serviceas quickly as possible and as soon as we are able.
WaiverIf at any point we fail to insist you meet the requirements of these terms andconditions, or if in any way we fail to perform the rights to which we are obliged to give undercontract, then this shall in no way waiver such rights and obligations from either you or us.
Waivers of these terms and conditions shall only be effective if we explicitly state to you inwriting.
Severability
If any provisions made in these terms and conditions or contract are deemed to be unlawful,unenforceable or invalid then such terms will be severed from the rest of the terms, whichwill continue to be valid fully by law.
Overall Agreement
These terms and conditions and any documents expressed in them form an overallagreement between you and us in relation to the contract and they supersede any priorunderstanding, arrangement or agreement between you and TFG.
We both must agree that by entering into such a contract neither party has relied on anyprior agreement, representation, or promise made whether it to be implied in anything said inoral or written consultation prior to this contract arrangement, except expressed explicitly inthese terms and conditions.
We rely upon everything in these terms and conditions and any document expressedexplicitly within them in relation to any contractual agreement between you and us. Weaccept responsibility for any representations or statements made by our authorizedagents,however you must make your inquiry about any deviations/variations to the T’s & C'sin writing.
Our Right To Amend
We have the right to amend and update these terms and conditions as we see fit, in order toreflect changes in the market, or our methods of service or any other major changes whetherinternally or externally, relating to the service we provide to you.
You will be governed by policies within the terms and conditions at the time of purchase soyou must make sure you read them each time you make a purchase. In the event that wehave to change the terms and conditions before we have dispatched your tickets, we willmake you aware of this via email. If there is a problem with any amendments we have madeyou can contact us within 7 days of receiving your order via the team@ticketsforgood.co.ukemail.
Law and Governing Body
All contracts for the purchase of tickets made through us are governed by UK Law. Anyproblems or disputes relating to, or arising from any contract will be subject to jurisdiction ofBritish Courts of the UK.
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